Help Center

How We Can Help

Our Help Center supports customers and contributors with account access, licensing questions, downloads, uploads, reviews, payouts, taxes, invoices, technical problems, and policy questions.

Before Contacting Support

• Check your account dashboard for order, download, payout, or submission status.
• Review the relevant policy page for licensing, contributor, payout, or content questions.
• Collect order IDs, file IDs, screenshots, error messages, and account email before opening a support request.

Customer Support Topics

• Download problems, invoices, license questions, refunds, subscription issues, and account access.
• Finding the right license for a project.
• Reporting inappropriate content or suspected rights issues.

Contributor Support Topics

• Upload errors, review status, rejection explanations, releases, payout setup, tax forms, and account verification.
• Questions about content guidelines, AI disclosure, metadata, and earnings.

Contact Information

Add your official support email here, for example: support@yourdomain.com. You may also add a ticket form, live chat link, or help portal URL.