Refund Policy

General Policy

Because digital content can be downloaded immediately, all sales are generally final unless required by law or approved under this Refund Policy.

When Refunds May Be Considered

• Duplicate purchases caused by technical error.
• Billing mistakes or unauthorized transactions reported promptly.
• Content file corruption or download failure that we cannot resolve.
• Incorrect license purchase where no download or use has occurred.

When Refunds Are Usually Not Available

• Customer changed their mind after downloading content.
• Content was used in a project, campaign, product, or publication.
• Customer selected the wrong asset but downloaded it.
• Subscription credits expired according to plan rules.
• Refund request is connected to misuse, fraud, or policy violation.

Contributor Impact

If a transaction is refunded, charged back, reversed, or identified as fraudulent, related contributor earnings may be deducted, reversed, or withheld.

Requesting a Refund

Customers should contact support with order number, account email, asset ID, license type, and a clear explanation of the issue.